Privacy Policy

Effective Date: [31/10/2024]

AUX CLOUD COMMERCE (MALAYSIA) SDN.BHD. (“we”) highly values your privacy. This privacy policy (the “Policy”) sets out how we collect, use and protect your personal data when you visit https://www.auxair.com/my/en (the “Website”). If you use our products and services or interact with us through other channels, the respective terms and privacy policies of those products and services will apply.

1. Who We Are

AUX CLOUD COMMERCE (MALAYSIA) SDN.BHD., with its address at [Unit No. T1-L 16, Tower 1, Level 16, PJ33, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia], is the entity which collects and processes your data under this Policy.

2. The Data We Collect about You

2.1 We collect both personal and non-personal data when you visit the Website. Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier of that natural person.
2.2 We collect and use the following categories of data for the purposes stated below. It is voluntary for you to provide the personal data listed below. If you choose not to provide us with the personal data, we will not be able to deliver the corresponding services.

NO.	What we collect	How we use it
1.	Full name, contact number, e-mail, state, city, subject, and message	We use them to provide AUX product registration.
2.	Serial number of AUX product	We use them to provide warranty checks.
3.	Aux product details: serial number, model types, model capacity and purchase date; Additional information: error codes, description of fault, faulty part photo; and Customer details: contact name, contact number, email, postcode, address, proposed appointment date and proposed appointment time.	We use them to schedule and provide maintenance services.
4.	Full name, contact number, e-mail, inquiry type, state, city, subject and message	When you contact us and communicate with us, we will use them to verify your identity and respond to your questions.
5.	E-mail	We use your email to manage newsletter subscription and cancellation of subscription.
6.	Full name, contact number, e-mail, state, city, subject, and message	We use them to liaise with and manage distributorship.
7.	State and city	We use them to recommend nearby dealers.

3. Sensitive Personal Data

3.1 Certain categories of personal data, such as details about your mental health or condition, religious or philosophical beliefs and so on, are considered more sensitive than other categories of personal data in certain jurisdictions and require a higher level of protection.
3.2 The Website does not collect any sensitive personal data.

4. How Your Data is Collected

We may collect your data directly from you when you browse the Website, when you provide us information via email or other means, or when you communicate and interact with us.

5. Legal Basis for Collection and Use of Personal Data

We only process your personal data where this is a legal basis permitted by the applicable law. The legal basis will depend on the context and purpose for which we collect and use your data, which may include:
(a) Consent: certain data will be collected when you have given us informed consent. You may withdraw your consent at any time but this will not affect the validity of the processing activities prior to the withdrawal.
(b) Contractual necessity: it is necessary for us to collect and process certain data to enable us to enter into a contract with you and perform our contractual obligations.
(c) Fulfilment of legal obligation: we may be required by the applicable law to collect and use your personal data to comply with our legal obligations.
(d) Vital interest: it is necessary for protecting the matters relating to life, death or security of a data subject.
(e) Administration of justice: it is necessary for the administration of justice.
(f) Exercise of legal function: it is necessary for the exercise of any functions conferred on any person by or under any law.
(g) Other: we may also collect and use your personal data based on other legal bases under the applicable law.

6. Cookies

The Website uses cookies and similar technologies to deliver essential and additional functions. Please see our Cookie Policy for more information. You may also manage your cookie settings on the Website.

7. Third-party Links

The Website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow you to visit websites, plug-ins and applications of third parties and how those third parties collect and use your personal data will be governed by their respective privacy policies.

8. Disclosure

8.1 We may disclose your personal data to our affiliates for the purposes stated in this Policy.
8.2 We may engage a data processor to process your personal data for the purposes of this Policy, in which case we will request the data processor to keep your personal data in strict confidence and only process your data to the extent it is necessary to perform its contractual or statutory obligations.
8.3 We may disclose your personal data to third parties to whom we may choose to sell, transfer or merge our business or our assets, in which case the new owner will assume all our rights and obligations in this Policy.
8.4 We may disclose your personal data for the purposes of national security, law enforcement, or public interests.
8.5 We may also disclose your personal data to other third parties where you have provided consent or when required or permitted by applicable law.

9. International Transfer of Data

9.1 We may choose to store your personal data on a local server or a server located in a foreign country depending upon the IT configurations of the Website, which may be adjusted from time to time due to regulatory requirements or our business needs.
9.2 If your personal data is stored on a server in a foreign country, we will take organizational and technical measures to keep your data secure and give your data a level of protection which is comparable to the level of protection required by the law of the country where you reside.

10. Data Retention

10.1 We will only retain your personal data for as long as necessary to fulfil the purposes set out in this Policy or as required by law.
10.2 After the retention period expires, we will destroy or permanently delete your personal data in accordance with applicable law.

11. Data Integrity

We take reasonable steps to ensure that your personal data in our possession is accurate, complete, not misleading and kept up-to-date by having regard to the purpose, including any directly related purpose, for which the personal data was collected and further processed.

12. Your Legal Rights

12.1 You may have certain legal rights in relation to processing of your personal data, which may include:
· Access right: you may request access to your personal data in our possession.
· Rectification right: you may request us to correct your personal data if it is inaccurate, incomplete, misleading or not up-to-date.
· Erasure right: you may request us to delete your personal data in certain circumstances.
· Prevention right: you may request us to prevent processing likely to cause damage or distress and, prevent processing for purposes of direct marketing.
· Limitation right: you may request us to limit the processing of your personal data in certain circumstances.
· Portability right: you may request us to help you transfer your personal data to other entities, or to give you a copy of it so that you can transmit it to a third party.
· Withdrawal of consent: you may withdraw your consent at any time.
· Right to complain: you have the right to complain to the competent supervisory authority.
12.2 If you wish to exercise any of these rights, please contact us at [auxdatacompliance@auxgroup.com] in Malay or English.
12.3 The above rights may only apply in limited circumstances under the applicable law and if we decide not to respond to your claim for the above rights, we will explain the reason in writing. If you disagree with the decision, you have the right to report and lodge a complaint to the supervisory authority.

13. Children’s Data

The Website does not collect children’s data. If parents or legal guardians suspect that their children have provided us with personal data inadvertently, they may request such personal data be removed by contacting us at [auxdatacompliance@auxgroup.com] in Malay or English.

14. Data Security

14.1 We are committed to keeping your personal data secure. We take appropriate organizational and technical measures in accordance with applicable laws to ensure that your personal data is adequately protected against unauthorized access, loss, alteration, and unlawful disclosure.
14.2 In the case that a data incident occurs, we will take immediate actions to contain its impact and investigate the cause of the incident. If we are required to notify you or any supervisory authority under the applicable law, we will notify the relevant parties pursuant to the requirements.

15. Changes to this Policy

This Policy may be changed from time to time and we will notify you of the updated Policy by posting it on the Website.

16. Contact Us

If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us at [auxdatacompliance@auxgroup.com] in Malay or English.